In Low & Middle Income Countries (LMICs), hospitals often face serious communication issues that threaten to paralyze the process of healthcare provision. Using WhatsApp-based Group Chat for sharing the real-time caseloads, the number of patients boarding the emergency room has significantly improved.
Authors: Menelas Nkeshimana1, 2, Christine Uwineza1, Amelia Y Pousson3, Giles N Cattermole2, 4
Affiliations:
- Department of Accident & Emergency, Centre Hospitalier Universitaire de Kigali, Rwanda
- University of Rwanda, College of Medicine and Health Sciences, Kigali, Rwanda
- Department of Emergency Medicine, Johns Hopkins University, USA
- Department of Emergency Medicine, King’s College Hospital NHS Trust, London, UK